Complaints Audit Committee
The Home Secretary set up the Complaints Audit Committee to monitor the UK Border Agency's procedures for investigating complaints about the conduct of staff to see that they are fair and effective. The committee is entirely independent of the Agency.
The committee meets regularly with the complaints units, reviews complaints and provides feedback to the Agency. Committee members have access to all papers on complaint investigations, but are not involved in the investigation of specific complaints or decisions in individual cases.
The committee reports to the Home Secretary and can recommend improvements to the Agency's service. The committee publishes a comprehensive annual report. You can download copies of the most recent annual reports above.
In March 2007 we announced our proposals for a new independent body to rationalise existing regulators such as the Complaints Audit Committee into a single organisation to provide a transparent assessment of the UK Border Agency and its services. The creation of the inspectorate forms part of the UK Borders Bill.