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Public enquiry offices

This page explains what our public enquiry offices offer and where they are.

Our public enquiry offices offer a same-day service, at a premium fee, for considering straightforward applications for permission to extend your stay in the United Kingdom or stay here permanently (known as 'leave to remain' and 'settlement'). They cannot consider complex applications.

Please note our public enquiry offices are very busy and appointments cannot be guaranteed before the expiry of your current leave to remain, so applicants are strongly advised to submit their application by post where possible. You can book an appointment within the next 28 days of contacting us.

The offices do not handle enquiries, or give advice. See What services are available? for more information, and other contact details.

Services at public enquiry offices are:

  • by appointment only, so you must phone make an appointment at an office before you come;
  • not normally available to citizens of the European Economic Area; and
  • limited to considering certain types of application.

Each office may offer slightly different services, facilities, and opening hours, so check the details of the one you wish to attend.

The five offices are at:

  • Birmingham;
  • Croydon, south of London;
  • Glasgow;
  • Liverpool; and
  • Sheffield.

The information we give on this website about making applications for leave to remain or settlement will tell you if you can do so at a public enquiry office. If you cannot make an application at one of the offices, you will need to post your application to us at the address given on the application form.

What services are available?

This page explains the types of applications you can normally make in person at our public enquiry offices.

What services are not available?

This page explains what our public enquiry offices cannot offer, and categories of people who cannot use their service.

Legal representatives' same-day service

This page explains the service available to legal representatives who wish to submit applications at public enquiry offices on behalf of clients.

Before you arrive

This page explains what you need to do before you visit one of our public enquiry offices. It is important that you follow this guidance as your application may not be considered if you do not.

How much does it cost?

This page explains the fees for making an application in person at a public enquiry office.

What will happen on the day?

This page explains the process you will follow when making an application at one of our public enquiry offices.

Contact

More contacts